SHIPPING & RETURNS
Last Updated: August 26, 2026
We want you to love your HeatherAngela purchase. Please review the information below for details about order processing, shipping, returns, refunds, and exchanges.
Shipping
Order Processing
Most orders are processed and prepared for shipment within 3–7 business days.
Some pieces may require additional processing time due to availability, sourcing, or fulfillment requirements. If we anticipate a significant delay with your order, we will contact you using the email address provided at checkout.
Business days do not include weekends or holidays.
Shipping & Delivery
Available shipping methods and charges are displayed at checkout.
Once your order ships, you will receive a shipping confirmation with tracking information when available.
Delivery dates provided at checkout or by a shipping carrier are estimates and are not guaranteed. Carrier delays, weather, holidays, and other circumstances outside our control may affect delivery times.
Multiple Shipments
Items in the same order may occasionally be fulfilled separately and arrive in more than one package. If this occurs, you may receive separate shipping confirmations or tracking information.
Shipping Addresses
Please review your shipping address carefully before placing your order.
If you notice an error after ordering, contact us as soon as possible. We will make reasonable efforts to correct the address before shipment, but changes may not be possible once an order has entered fulfillment.
Additional shipping charges resulting from an incorrect or incomplete address provided at checkout may be the customer’s responsibility.
Lost, Delayed, or Damaged Packages
If tracking shows that your package was delivered but you cannot locate it, please check with members of your household, neighbors, and the shipping carrier.
If your package appears to be lost in transit, please contact us so we can help investigate.
If your order arrives damaged, please retain the item and its packaging and contact us promptly. Photographs of the item and packaging may be requested to help us resolve the issue.
Returns
30-Day Return Policy
We accept returns of eligible merchandise when the return is requested within 30 days of delivery.
To qualify for a return, merchandise must be:
- Unworn and unused
- In its original condition
- Returned with any original packaging, tags, or components included with the item
Items showing signs of wear, alteration, use, or customer-caused damage may not be eligible for a refund.
Final Sale Items
The following items cannot be returned unless they arrive damaged, defective, or incorrect:
- Body jewelry
- Personalized, engraved, or customized items
- Gift cards
- Items clearly identified as Final Sale at the time of purchase
Regular earrings are covered by our standard return policy unless otherwise indicated on the product page.
Starting a Return
Please contact us through our Contact Us page before returning an item.
Include your:
- Name
- Order number
- Item you would like to return
- Reason for the return
We will provide return instructions and the appropriate return address.
Please do not send merchandise back without first contacting us.
Return Shipping
Unless an item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.
Original shipping charges are generally non-refundable.
We recommend using a trackable shipping method and retaining your shipping receipt until your return has been processed. We cannot issue a refund for merchandise we do not receive.
Refunds
Once your return is received, we will inspect the merchandise and notify you of the status of your refund.
Approved refunds will be issued to the original method of payment.
The time required for a refund to appear in your account varies by bank, credit-card issuer, or payment provider and is outside our control once the refund has been submitted.
Original shipping charges are not refunded unless the return resulted from an incorrect, damaged, or defective item, or unless otherwise required by law.
Exchanges
Because jewelry styles and availability can change, we cannot guarantee that a particular item, size, or variation will remain available for an exchange.
For this reason, we generally handle exchanges as a return and new purchase. Return the eligible original item according to the instructions above and place a new order for the item you prefer.
Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible through our Contact Us page.
Please include your order number and photographs showing the issue when possible. We will review the situation and provide an appropriate resolution, which may include a replacement, refund, or other remedy.
Order Changes & Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request. However, once an order has entered fulfillment or has shipped, we may be unable to change or cancel it.
If the merchandise is eligible for return, you may return it after delivery in accordance with the return policy above.
Questions?
Questions about your order, shipping, or returns? Please contact us through our Contact Us page. We’re happy to help.